MOA SUPPORT
Support
Where are my scraps stored?
Scraps are saved on your device first. If you enable iCloud sync in Settings, they also sync to the private iCloud database for the same Apple Account. LuluLabs does not store your source content on its servers.
Will deleting the app delete my data?
If iCloud sync is off, data stored only on the device is deleted with the app. You can restore data that completed iCloud sync or that you exported as a manual backup from Settings.
MOA cannot read a link.
Some sites block access, require sign-in, or load content dynamically. When that happens, take screenshots of the page and use “Save screenshots.”
The AI result is not accurate.
AI-generated titles, summaries, and classifications may contain mistakes. You can edit them from the detail screen. Check the source before making an important decision.
How do I restore a purchase?
Choose “Restore Purchases” in Settings to check purchases for the current Apple Account. Manage or cancel a subscription from Apple Account subscription settings on your iPhone.
How do I cancel a subscription or request a refund?
Cancel from Apple Account subscription settings on your iPhone. Premium remains available until the paid period ends. Submit refund requests through Report a Problem.
How do I delete my data?
Delete individual scraps in the app. Delete the iCloud copy separately with “Delete iCloud Data” in Settings. LuluLabs does not maintain a separate server repository of your scraps.
Contact us
App support: support@lululabs.ai
Privacy: privacy@lululabs.ai
Phone: +82 70-8064-4177
Please include your app version, iOS version, the affected screen, and steps to reproduce the issue.
Developer: LuluLabs Inc. · Representative: Nae Jin Hyeon
Business Registration No.: 571-87-03951
Address: F2, J801, 47 Gangnam-daero 112-gil, Gangnam-gu, Seoul 06121, Republic of Korea